The Patriotic Entrepreneurs of Liberia (PATEL) has announced plans for a nationwide protest to demand accountability and improved service delivery from the country’s two major mobile network operators, Orange Liberia and Lonestar Cell MTN. Speaking at a press conference in Monrovia, PATEL’s National Chairman, Dominic Nimely, expressed dissatisfaction over persistent poor quality of telecommunications services, which he claimed continues to affect businesses and ordinary citizens across Liberia.
According to Nimely, the deteriorating network performance has reached an intolerable level, thereby forcing users to make multiple attempts before successfully connecting calls or accessing data services. “We have only two GSM companies in Liberia, yet subscribers struggle just to make a simple phone call. People dial several times before getting through, this is totally unacceptable,” he said.
The PATEL Chairman explained that the planned demonstration is intended to put pressure on both companies to improve connectivity, reduce frequent call drops, and enhance data reliability nationwide. While acknowledging that service interruptions are widespread, Nimely noted that rural communities suffer the most. “In many parts of the countryside, network signals disappear for days. Even in Monrovia, areas like Congo Town and Paynesville face serious challenges just making or receiving calls. This should not be happening in 2025.”
He pointed out that the country’s telecommunications infrastructure is outdated and urgently needs investment and modernization to meet the demands of a growing population and economy. “You can’t even get someone to call you back because the line keeps dropping. Communication is the backbone of every economy, and right now ours is broken,” Nimely stressed. The PATEL head also condemned the high cost of telecom services in Liberia, saying consumers are being charged exorbitantly for substandard services.
PATEL has planned to engage the Liberia Telecommunications Authority (LTA) to ensure that stronger regulatory measures are taken against the GSM operators. “We need to see real improvements, not empty promises. If these companies cannot provide the quality services that Liberians are paying for, then they must be held accountable,” he asserted.
